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gregoroa's Profile About me ... |
Member since: 9/20/2010 Last login: 9/20/2010 |
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gregoroa has posted 1 comment with an overall 0.0% helpful rating...
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gregoroa's comment on Wix ...
My business paid for their mistake
Naturally, like everyone else, I was lured in because of the universal word "FREE". And as history has taught, I learned quickly that 'free' wasn't all it was cracked up to be. Naturally, as a business person I look to pay for anything that's worth paying for and what they were selling seemed reasonable. I mean, I'm no web designer, but I completed my site design in less than a day and got rave reviews from my customers and clients immediately.
I went back in, here and there, tweaking things as I got very comfortable with the editor. I didn't like how easy it was to delete items and felt that there should have been a way to 'lock' certain items to prevent accidental removal, especially with someone like me who doesn't have the time to dedicate to constantly maintaining a site.
I was attempting to add html code to the site one day and somehow, all of my work, except for the blue background was deleted. Now with all the content on there, there would've been no way for me to have highlighted everything all at once and delete it. Even if that were the case, there was no warning. My work was simply gone! I'm not one to panic very easily so I assumed that since I was now a paying customer, I'd write them about the issue.
I got an initial response back saying that I should use firefox from now on (a disclaimer that I have yet to find on their site; information that I feel should be in bold print somewhere) and that they would attempt to rollback to the last time my site was active.
3 days went by (as they promised it would take 3 days for a response) and I simply got a one liner stating that the site was gone and that there was nothing they could do. I was already secretly disgusted that there was no phone number to contact them. As a business person, if I lose a client's work, I have to offer them something, ANYTHING of similar value to keep them aboard as loyal clients. I received no such courtesy. I wrote them a diplomatic, non-abusive message expressing my disappointment and have yet to hear something back from anyone. The least they could have done was have one of their site designers (another service they offer) design a site for me for free or at a reduced rate or something. No such "service" was offered.
I stand by my F grade as it's not so much the glitch that occurred as the site can be rebuilt (though I don't have the time). What irks me is the principle of the matter and they receive a failing grade from me because of poor customer service. "Apologizing greatly" doesn't bring back my site and the clients/customers I currently lost who visited my site recently and it wasn't there (after a huge wave of promotion) can't be returned to me. I paid $4.95 for my monthly service and possibly lost thousands...