Top Rated Site of the Week:

Do Your Homework

This software can do a lot, but it is rather confusing. What I really did not like was that I had to buy it in order to check it out, there is no demo on their website. They say that they will refund you if you do not like it, but then you have to go through that whole process which is very time consuming. I ended up getting refunded and then going with MembersGear, it was free and had more features. There are a lot of membership type of applications on the market today, it is worth it to do your home work.

Wasted time/lost sales due to malfunctioning Digital Access Pass

Today I am beginning a thorough review of the Digital Access Pass software that I opted to use on my TAPsmarter.com website.

Should you purchase this software for your site? Well, it’s alluring, isn’t it? Promises of tremendous functionality and cost savings on other services, such as an email marketing service like Aweber and a payment processing service.

And I’ll be honest with you. Given that some of the functionality really is wonderful, I wanted to be able to recommend this product to you. In fact, I thought maybe I would sell it as an affiliate.

But you see, I am quite committed to only recommending products and services that I can stand behind fully, and this one, unfortunately, does not make that list.

Having now gone through a months-long saga of endless problems with the DAP software, and having lost countless thousands of dollars whether through added tech support costs or wasted time, I think you the customer should know about just a few of the problems we encountered with this software.

1. Payment buttons would not work properly. I had hired a top tech team to help me create the original TAPsmarter.com website. Despite several paid support calls (meaning, costs for me above and beyond the purchase price of the product), DAP was unable to help us get the new version of DAP integrated with the website. Thus, we originally had to go with the prior version of DAP, it still required endless troubleshooting to get basic payment functionality working, and then I ended up paying another tech support person later to do the upgrade.

2. Affiliate software does not work properly. Affiliate leads that I brought in got mis-assigned after the fact to other customers, causing me to have to explain to my precious customers why they would not get paid commissions that they thought they had earned.

3. Recurring payments in PayPal did not work properly. Veena from DAP sent me on a wild goose chase, telling me it was a plug-in incompatibility, which it was not. I ended up paying a tech guy to sort this out and we had to persistently contact DAP for weeks or even months to get them to cooperate in fixing it. It did finally get fixed, though we probably lost sales from customers who did not get billed on the recurring schedule, and we absolutely lost a lot of time.

4. DAP refusal to take responsibility for errors in software. Instead of being helpful with all of this, DAP would point fingers at other people. Yet when a problem was ultimately isolated, it was a DAP problem.

5. Most recently, DAP malfunction with bulk upload of users to products. Again, wasting countless time that could have been used to help customers and clients. I followed the instructions to the tee, yet some users were uploaded and others were not. When I asked Ravi to help with some mis-assigned affiliates (DAP problem which they currently offer no solution for users to fix), he offered that if I pay for a half-hour support slot, he would fix this for me. Yet, when I asked him to fix that and fix the bulk-add of users and OFFERED TO PAY FOR A FULL SUPPORT SLOT despite the fact that these problems were caused by DAP, he refused, telling me that I am on my own fixing the problems.

This is just a partial list of the endless stream of problems we have had with DAP. Once you build your website around it, it will be very costly to transfer to another system, so I highly advise you to think twice and investigate much more deeply before you commit to this product. Customer service is provided, as far as I know, exclusively by Ravi and Veena. This means if they refuse to help you, or send you on wild goose chases, you are unfortunately in a bit of a bind.

This product has tremendous potential, and if Ravi and Veena commit to providing what they promise, you can bet I will be amending my review. For now, though, I absolutely cannot in good faith recommend this product.

Expensive But Good

This is a really good product but it is pretty expensive. I've tried running a membership site before and it was an enormous hassle, but with Digital Access Pass it was much simpler. All you really have to do is add content and your good to go. Unfortunately it is fairly expensive but it does come with a lot of good features, like an autoresponder and an affiliate program. If your going to run a membership site it is certainly worth it just for the amount of time it saves you.

A really good combination of tools

I love this site because it has one of the best tools to create an automated marketing website. I must admit that at first I was impressed that it really works.

Everything is explained step by step, so you do not need to worry to much about setting it up. This site to me is like spiderwebmarketing system with nearly the same procedure, except this one is much easier to understand.

This is one of the best helps I have ever received because now I am able to make some cash at the end of the month at least.